Shipping policy

Store: Varidexa
Address: Goldfinkweg 44, 14195 Berlin, Germany
Email: contact@varidexa.com
Phone: +497257963948
Full Name: Birgit Dagmar Heller

At Varidexa, we aim to provide a smooth, reliable, and secure delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered after purchase.

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Once your order has been prepared and shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment.

Orders placed during weekends or public holidays will be processed on the following business day.

2. Shipping Destinations and Delivery Times

We currently ship to multiple international destinations using trusted private courier services to ensure safe and timely delivery.

  • European Union & Switzerland: 8–10 working days
  • United Kingdom: 6–10 working days
  • South Africa: 8–12 working days

Delivery times may vary slightly depending on the destination and local courier operations.

3. Shipping Costs

  • Free shipping and free returns on orders over €30
  • Orders under €30 may include a standard shipping fee, which will be displayed during checkout

All prices shown on the Varidexa website include applicable VAT.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information. This allows you to follow your delivery progress online.

If you do not receive tracking information within 48 hours of placing your order, please contact us at contact@varidexa.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our support team as soon as possible. We will work with the courier service to resolve the issue.

Varidexa is not responsible for delays caused by incorrect shipping information provided by the customer, courier disruptions, customs procedures, or circumstances beyond our control such as weather conditions or strikes.

6. Address Accuracy

Please ensure that all shipping details entered at checkout are correct and complete.

Varidexa cannot be held responsible for orders delivered to incorrect addresses due to errors in the information provided by the customer. If you notice an error after placing your order, contact us immediately so we can attempt to correct it before shipment.

7. Multiple Shipments

In certain cases, items from the same order may be shipped separately due to inventory or logistical reasons. If this happens, you will receive separate tracking information for each package.

8. Customer Support

Our customer support team is available to assist with shipping questions, tracking requests, or delivery concerns.

You can contact us anytime at contact@varidexa.com.