Store: Varidexa
Address: Goldfinkweg 44, 14195 Berlin, Germany
Email: contact@varidexa.com
Phone: +497257963948
Full Name: Birgit Dagmar Heller
At Varidexa, we are committed to providing elegant, high-quality women's fashion designed for both comfort and style. Each item — including dresses, knitwear, seasonal collections, and garments made from premium fabrics — undergoes careful inspection before it is shipped. This Warranty Policy explains what our quality assurance covers, what it does not cover, and how customers can request assistance if an issue occurs.
1. Warranty Coverage
All products purchased from Varidexa include a 30-day quality guarantee beginning from the date the order is delivered.
This warranty covers the following situations:
- Manufacturing or production defects
- Loose seams, stitching mistakes, or structural issues
- Defective zippers, buttons, clasps, or fasteners
- Fabric flaws or imperfections present upon delivery
- Receiving the wrong item, size, color, or variant
- Damage that occurred during shipping or handling
If the issue qualifies under these conditions, Varidexa may provide a replacement item or a full refund.
2. What the Warranty Does Not Cover
The following situations are not considered manufacturing defects and are therefore not covered by this warranty:
- Normal wear and tear from everyday use
- Damage resulting from washing, drying, ironing, or steaming
- Shrinking, fading, stretching, or fabric pilling over time
- Stains caused by makeup, deodorant, perfume, or other personal care products
- Accidental damage such as tears, burns, holes, or pulled threads
- Damage caused by misuse, improper care, or alterations
- Items returned with strong odors such as smoke, perfume, or chemicals
- Final sale or clearance items when specified
These situations are considered product use conditions rather than quality defects.
3. How to Submit a Warranty Request
To request warranty assistance, please contact us at contact@varidexa.com and include the following information:
- Your order number
- Clear photos or videos showing the issue
- A short explanation of the problem
Our support team will review your request and respond within 24–48 hours.
4. Approved Warranty Solutions
If the claim is approved, one of the following solutions may be offered:
- Free replacement of the same product (subject to availability)
- Full refund issued to the original payment method
- Store credit that can be used toward a future purchase
For approved warranty cases, any necessary shipping costs will be covered by Varidexa.
5. Warranty Timeframe
Warranty requests must be submitted within 30 days from the delivery date. Requests made after this timeframe may no longer qualify for warranty coverage.
6. Customer Support
Our support team is available to assist with warranty claims, returns, or general inquiries.
You can contact us anytime at contact@varidexa.com.